Historically, this has been called Admitting, Registration or Patient Access. It has grown to encompass not only the registration process, but in many facilities it also includes Central Scheduling. It is the area that typically has the initial contact with the patient, either through the appointment schedule or registration into the facility. The managers in Access often times cover many other areas ranging from Reception Desk, Switchboard, Telecommunications, Central Scheduling, Pre-Certification, Registration and Pre-Registration.

Website: www.waham-wi.org

Email: tmiles@covhealth.org

e